What is the purpose of the Netspend Dispute Notification Form?
The Netspend Dispute Notification Form is designed to help cardholders report unauthorized credit or debit transactions on their cards. By completing this form, you initiate the dispute process, allowing Netspend to review the transactions in question and determine if a refund is warranted.
How soon should I submit the Dispute Notification Form?
It is important to submit the Dispute Notification Form as soon as possible. You must complete and send it to Netspend no later than 60 days after the date of the transaction you are disputing. Timely submission helps ensure that your dispute is processed efficiently.
What happens after I submit the form?
Once Netspend receives your completed Dispute Notification Form, they will review the information provided. A decision regarding the disputed funds will be made within 10 business days. If additional documentation is included, it may assist in reaching a quicker resolution.
What should I include with my Dispute Notification Form?
When submitting the form, it is beneficial to include supporting documentation. This can consist of a police report, receipts, emails, shipping or tracking information, and any other relevant documents that can help substantiate your claim.
What if my card was lost or stolen?
If your card was lost or stolen, it is crucial to indicate this on the form. By doing so, you can instruct Netspend to block any further activity on your card. Additionally, resetting your PIN and filing a police report are recommended steps to protect your account.
Will I be liable for unauthorized transactions?
You may be liable for unauthorized transactions if your card was lost or stolen and you did not report it promptly. However, you will not be held responsible for any unauthorized use that occurs after you have reported the loss and requested that Netspend block your card.
How many transactions can I dispute on one form?
You can dispute up to five transactions on a single Dispute Notification Form. Ensure that you provide all necessary details for each transaction, including the disputed amount, date, time, and merchant name.
What if I have additional information to provide?
If you need to provide more details than what fits on the form, feel free to attach additional pages. A thorough explanation of what occurred will help Netspend in their review process.
How do I submit the completed form?
After completing the form and gathering all supporting documents, sign the form and fax it to 512-531-8770. Ensure that all necessary documentation is included to facilitate the dispute process.